{"id":61,"date":"2023-03-28T14:24:49","date_gmt":"2023-03-28T14:24:49","guid":{"rendered":"https:\/\/banyi1.wpwangzhan.com\/frequently-asked-questions\/"},"modified":"2026-07-17T07:00:19","modified_gmt":"2026-07-17T07:00:19","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/www.runnewtech.com\/es\/frequently-asked-questions\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Find answers about CNC machine selection, customization, delivery, installation, warranty, and after-sales support for our CNC lathes, machining centers, laser cutting machines, and other metalworking equipment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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General Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre you a manufacturer?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes. We are a professional manufacturer specializing in CNC lathe machines, CNC machining centers, CNC laser cutting machines, plasma cutting machines, portable laser welding machines, conventional lathes and milling machines. We provide reliable machining solutions for customers worldwide.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Our main product lines include CNC lathe machines, CNC machining centers and CNC laser cutting machines. We also supply plasma cutting machines, portable laser welding machines, conventional lathe machines and turret milling machines to meet different metalworking requirements.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Our customers include machinery distributors, trading companies, industrial equipment dealers and manufacturing factories worldwide. We serve both equipment resellers and end users looking for reliable machining solutions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich countries do you export to?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Our machines are exported to customers worldwide, with strong markets in Southeast Asia, the Middle East and Latin America. Major export destinations include Vietnam, Indonesia, Saudi Arabia, Mexico, Chile, Ecuador and many other growing industrial markets.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I choose the right CNC machine?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Choosing the right machine depends on your workpiece size, material, machining accuracy, production capacity and budget. Our engineers can recommend the most suitable CNC lathe, machining center or laser cutting machine based on your drawings or machining requirements.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is your pricing level?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We offer mid-to-high quality machines at competitive prices. Instead of paying for expensive brand premiums, you receive reliable performance, stable quality and excellent value for your investment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo your machines meet international standards?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes. Our machines are manufactured under the ISO 9001 quality management system. For specific markets, we can also provide certifications such as CE, SONCAP and GOST to meet local import requirements and facilitate customs clearance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat payment methods do you accept?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Telegraphic Transfer (T\/T) is our standard payment method. Other payment options may also be discussed depending on the order value and long-term cooperation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes. We support FOB, CIF and other international trade terms. If required, we can arrange sea freight and assist with shipping to your destination through our logistics partners.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes. We provide all necessary export documentation, including Commercial Invoice, Packing List, Certificate of Origin, Inspection Reports and other documents required for customs clearance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long is the warranty period?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

All of our machines come with a 12-month warranty from the ex-factory date. During the warranty period, we provide free online technical support and guidance whenever needed.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat after-sales service do you provide?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

After the warranty period, we continue to provide lifetime technical support and spare parts at reasonable prices. For urgent issues, we offer remote troubleshooting through video calls, photos and technical documentation. On-site service can also be arranged when necessary, with related costs discussed in advance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I visit your factory before placing an order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes. We warmly welcome customers to visit our factory. If traveling is not convenient, we can also arrange live video factory tours and machine demonstrations.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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You can contact us through WhatsApp, email or the inquiry form on our website. Our sales engineers will respond as quickly as possible to provide quotations, technical consultation and project recommendations.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Have a Different Question?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Email us anytime<\/p>

Or call \u2014\u00a0 18889560733<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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